Plans can change.

What this policy covers

This policy applies to the business consulting and corporate development support services provided by ORSA CONSULTING LTD, including:

• Business Review Consultation — £32.80
• Business Development Consultation — £47.50
• Commercial Strategy Review — £61.00
• Internal Process Review — £88.40
• Business Action Plan — £129.90
• Corporate Development Support — £156.80

The cancellation position may differ depending on whether the customer is acting as a consumer or in the course of a business, whether the contract was concluded remotely or otherwise, and whether the service has already started.

Statutory cancellation rights

Where a customer is a consumer and the contract is a distance or off-premises service contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, the consumer will generally have a statutory cancellation period of 14 days beginning on the day after the contract is entered into.

A consumer can normally exercise an applicable cancellation right by giving a clear statement that they wish to cancel. A specific cancellation form is not required where another clear statement communicates the decision to cancel.

How to request a cancellation

To request cancellation, contact ORSA CONSULTING LTD using the details below.

Cancellation before service begins

If a service has not yet started, we will review the cancellation request according to the applicable contract terms and any statutory rights that apply.

Where an eligible consumer cancellation right applies and the cancellation is exercised within the applicable statutory period, the contract will be treated in accordance with the relevant cancellation rules.

For business customers, cancellation before work begins will normally be handled according to the agreed service arrangement and the terms applicable to the relevant engagement.

Starting a service during the cancellation period

A consumer who has an applicable statutory cancellation period may expressly request that a service begins before the end of that period.

Where the applicable legal requirements are satisfied, if the consumer later cancels while the service is being supplied, an amount proportionate to the service supplied up to the time of cancellation may be due.

Where the service has been fully performed following the consumer’s express request to begin during the cancellation period, and the required acknowledgement has been obtained, the statutory cancellation right may cease in accordance with the applicable rules.

Cancellation after work has started

If work has already started, the cancellation position depends on the applicable contract, the customer’s status, the service stage and any statutory rights.

For a consumer with an applicable cancellation right, where service has been supplied following an express request to begin during the cancellation period, any amount retained in connection with the cancellation will reflect the proportion of the service supplied where the law permits this.

For business customers, where the service has commenced, the cancellation position will normally be determined by the agreed service arrangement and the work already undertaken.

Nothing in this section is intended to remove or restrict a statutory right or remedy that cannot lawfully be excluded.

Services that have been completed

Where the agreed consultation, review and included written output have already been fully completed, the cancellation position will depend on the applicable contract and statutory rules.

For eligible consumer contracts, where a service was fully performed after an express request to begin during the cancellation period and the required acknowledgement was obtained, the statutory right to cancel may cease once the service has been fully performed.

This does not affect any separate statutory rights that may apply where a service has not been supplied in accordance with the applicable legal requirements.

Refund arrangements

Where a refund is due, it will be handled according to the applicable contract and statutory requirements.

When a refund is made

Where a consumer cancellation falls within the Consumer Contracts Regulations and a refund is due, the trader must reimburse the relevant amount without undue delay and generally no later than 14 days after being informed of the consumer’s decision to cancel, subject to the specific rules that apply to the contract.

For services, any amount properly attributable to service already supplied following an eligible express request to begin during the cancellation period may be taken into account where the applicable law permits this.

No automatic fixed cancellation charge

We do not apply an automatic fixed cancellation charge simply because a customer asks to cancel.

Where a service has already started, the applicable position will instead be considered according to:

• The customer’s legal status.
• The type of contract.
• Whether a statutory cancellation right applies.
• Whether the customer requested an early start.
• The stage of the agreed service.
• The work already supplied.
• Any applicable statutory remedy.

Changes to an appointment or requirement

If you need to change the agreed consultation timing rather than cancel the service, please contact us as soon as reasonably possible.

Where practical, we may agree an alternative consultation time without treating the request as a cancellation.

A material change to the underlying requirement may require the service scope and delivery arrangements to be reviewed separately.

If you believe the service was not delivered correctly

Cancellation is not the only route available where a consumer considers that a service has not been supplied in accordance with applicable statutory requirements.

Under the Consumer Rights Act 2015, a consumer service contract includes a term that the service must be performed with reasonable care and skill.

If you believe there is an issue with the way an agreed service was delivered, please contact us and explain the issue so that it can be reviewed.

Applicable statutory rights and remedies are not excluded by this policy.

Business-to-business engagements

Where the customer is acting wholly or mainly for business purposes rather than as a consumer, the statutory consumer cancellation regime may not apply.

Cancellation of a business engagement will generally be handled according to the agreed service arrangement and the stage of the work.

Where no separate cancellation arrangement has been agreed, we will consider the circumstances reasonably and communicate the position clearly.

Cancellation contact

To request cancellation, discuss a change or ask about the applicable refund position, contact:

Please include enough information for us to identify the relevant service or consultation. We will acknowledge the request and explain the applicable next steps.

Changes to this policy

We may update this Service Cancellation Policy when our service arrangements or applicable legal requirements change.

The latest version will be published on this website.

This Service Cancellation Policy is effective immediately upon publication on this website.