Clear terms.
Clear work.

1. About ORSA CONSULTING LTD

These Terms & Conditions are issued by:

In these terms, “we”, “us” and “our” refer to ORSA CONSULTING LTD. “You” and “your” refer to the person, business or organisation engaging with us in relation to the relevant service.

2. Our services

ORSA CONSULTING LTD provides business consulting and corporate development support. Our services are intended to help clients review business requirements, consider development priorities, examine commercial or internal processes and structure practical next steps.

Our current service range includes:

The exact scope applicable to an individual service will be confirmed before the relevant work begins.

3. Establishing a service arrangement

A service arrangement is established when the relevant requirement, service scope and applicable terms have been agreed between the parties.

Information shown on this website describes the services we offer but does not require us to accept every enquiry or request.

Before work begins, we may request additional information to determine whether the requested service can reasonably be provided within the proposed scope.

4. Agreed scope

Each service is provided according to the requirement agreed with the client.

Unless expressly agreed otherwise, the service does not include work outside the stated scope.

A request for additional research, additional documents, further consultations, new business areas or materially different requirements may be treated as a separate requirement.

Where this occurs, we will explain the position before carrying out the additional work.

5. Information supplied by the client

The quality and relevance of our consulting work may depend on the accuracy, completeness and timeliness of information supplied by the client.

You are responsible for ensuring that information you provide is accurate to the best of your knowledge and that you have the appropriate authority to provide it.

If important information is missing, unclear or materially changes after work has started, delivery may need to be adjusted accordingly.

We are not responsible for conclusions or recommendations being affected by material information that was not supplied or was materially inaccurate.

6. Service delivery

Services are normally delivered through consultation, telephone or online communication, review of supplied information and electronic written outputs, depending on the service selected.

Written outputs may include:

• Consultation notes.
• Business review summaries.
• Commercial review summaries.
• Process review summaries.
• Action Plans.
• Corporate development recommendations.

Outputs are normally supplied electronically by email or another agreed digital method.

The applicable delivery arrangements are explained in more detail in our Service Delivery Policy .

7. Consultation arrangements

Consultation arrangements will be confirmed using the contact information provided by the client.

Depending on the agreed service, a consultation may take place online or by telephone.

If a consultation needs to be rearranged, the client should contact us as soon as reasonably possible.

Where a consultation cannot proceed because required information has not been supplied, we may need to rearrange the consultation or adjust the delivery timetable.

8. Written outputs

Where a service includes a written output, it will be prepared according to the agreed requirement and the information available at the time of preparation.

Written outputs are intended to provide practical business considerations, structured information or suggested next steps.

Unless expressly agreed otherwise, our written outputs are prepared for the client and should be considered in the context of the client’s own circumstances and information.

9. Changes to an agreed requirement

A client may request a change to the agreed requirement.

We will consider whether the requested change can reasonably be accommodated within the existing scope.

If the change materially affects the nature, amount or timing of the work, we may need to confirm a revised scope before proceeding.

No additional work outside the agreed requirement will be treated as automatically included.

10. Cancellation

Cancellation arrangements are set out in our Service Cancellation Policy .

Where a consumer has a statutory cancellation right under applicable distance or off-premises contract rules, that right applies in accordance with the relevant legislation.

For an eligible consumer service contract, the normal statutory cancellation period is 14 days from the day on which the contract is entered into.

A consumer may communicate a cancellation using a clear statement. A specific cancellation form is not necessarily required where the law permits another clear statement.

Where a consumer expressly requests that a service begins during the statutory cancellation period, the applicable rules concerning services supplied during that period may apply.

11. Refunds and statutory remedies

Any refund will be handled in accordance with the applicable service terms, our Service Cancellation Policy and any statutory rights that apply.

Where a statutory refund period applies to an eligible cancellation, the applicable legal timeframe will be followed.

Where a service has already started following an eligible consumer’s express request during the cancellation period, applicable law may permit an amount proportionate to the service supplied before cancellation to be taken into account.

Nothing in these terms removes a statutory right or remedy that cannot lawfully be excluded.

12. Nature of our consulting services

Our services provide business consulting and corporate development support.

Unless expressly stated otherwise in writing, our services do not constitute regulated legal, tax, accounting, investment or financial advice.

Where specialist professional advice is required, the client should obtain advice from an appropriately qualified professional.

Any business decision remains the responsibility of the client.

13. Client responsibilities

The client is responsible for:

• Providing relevant information in a timely manner.
• Providing accurate information to the best of their knowledge.
• Ensuring they have authority to provide supplied information.
• Reviewing written outputs before using them operationally.
• Making independent business decisions based on their own circumstances.
• Informing us of material changes that affect the agreed requirement.

We may reasonably rely on information supplied by the client unless we have a clear reason to believe that the information requires clarification.

14. Intellectual property

Unless otherwise agreed in writing, materials, documents, templates, working methods and general business materials developed independently by ORSA CONSULTING LTD remain our intellectual property.

Client-specific written outputs supplied as part of an agreed service may be used by the client for its own internal business purposes.

Unless expressly agreed otherwise, the client must not represent our materials as its own original materials or commercially reproduce our general templates, methods or proprietary materials for third parties.

15. Confidentiality

We will treat information supplied to us in connection with a consulting engagement with appropriate care.

We will not knowingly disclose confidential business information to third parties except where:

• Disclosure is necessary to provide an agreed service.
• The client has authorised the disclosure.
• Disclosure is required by law or a lawful authority.
• The information is already lawfully available publicly.

Clients should avoid sending information that is unnecessary for the agreed service.

16. Personal data

Personal information is handled in accordance with our Privacy Policy .

Information collected through this website or during a service will be handled for appropriate business and service administration purposes in accordance with applicable data protection requirements.

Our Cookie Policy explains how cookies and similar technologies are handled on this website.

17. Liability

We will provide our services with reasonable care and skill as required by applicable law.

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these terms is intended to exclude or restrict statutory rights or liability that cannot legally be excluded or restricted.

Where permitted by law, we are not responsible for losses that result from decisions made by a client based on circumstances outside the agreed service scope, inaccurate information supplied by the client, or changes in the client’s business circumstances after the service has been delivered.

Nothing in this section affects any liability that cannot lawfully be limited or excluded.

18. Complaints

If you have a concern about a service, we encourage you to contact us as soon as reasonably possible.

Our complaint handling process is explained in the Complaints Policy .

We aim to acknowledge complaints within 3 working days and provide a substantive response within 14 calendar days after acknowledgement where the matter can reasonably be reviewed within that period.

These are internal handling targets and do not replace any statutory period or legal remedy that may apply.

19. Business clients and consumers

Our services may be supplied to individuals, businesses and other organisations.

Where an individual is acting for purposes wholly or mainly outside their trade, business, craft or profession, applicable consumer protection legislation may apply.

Where a client is acting for business purposes, consumer-specific statutory provisions may not apply.

Nothing in these terms is intended to misrepresent or remove rights that apply under mandatory law.

20. Governing law and jurisdiction

These Terms & Conditions are governed by the law applicable in England and Wales, subject to any mandatory legal rights applicable to a consumer or other client.

Where a dispute cannot be resolved through direct communication, the applicable courts will have jurisdiction subject to any mandatory jurisdictional rights available to the relevant client.

21. Updates to these terms

We may update these Terms & Conditions where our services, procedures or applicable legal requirements change.

The latest version published on this website will apply to future service arrangements, subject to any existing contractual rights and applicable statutory requirements.

Where a change materially affects an existing agreed service, the relevant client will be informed where required.

22. Contact

Questions about these Terms & Conditions can be sent to us using the contact details below.